Find a Ride • Support
Find a Mauve Ride in seconds — Lite, Premium, or Luxury.
Set your pickup, choose your ride class, review your estimate, and go. Below is everything you need: how it works, pricing logic, safety, and FAQs.
Upfront estimate
Before you confirm
Live tracking
Pickup → drop-off
Ride classes
Lite / Premium / Luxury
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Driver card
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Price chip
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ETA badge
How finding a ride works
The flow is simple: set your trip, choose a ride class, review your estimate, and confirm.
Step 1
Set Your Pickup & Drop-off
Enter your pickup location and destination. Confirm your pickup pin for faster matching.
Step 2
Choose Your Ride Type
Pick Lite, Premium, or Luxury based on comfort level and your budget.
Step 3
Review Price & ETA
See an upfront estimate, pickup time, and driver details before you confirm.
Step 4
Confirm, Track, and Ride
Track your driver in real time, share your trip if needed, and enjoy the ride.
Ride Types
Pick the class that matches your moment — from everyday value to executive comfort.
Lite
Everyday rides that keep you moving.
Best for
- Daily errands
- Commutes
- Quick city trips
What you get
- Affordable pricing
- Fast matching
- Clean, comfortable cars
Premium
More comfort. More polish. More calm.
Best for
- Meetings
- Airport runs
- Date nights
What you get
- Higher comfort vehicles
- Top-rated drivers
- Extra smooth experience
Luxury
Executive arrivals. Elevated experience.
Best for
- VIP pickups
- Events
- Business travel
What you get
- Executive-class vehicles
- Highly vetted drivers
- Priority matching (where available)
Pricing algorithm (how estimates are calculated)
Your upfront estimate is built from trip distance/time plus real-world factors like demand and pickup effort. Final fare may adjust if the route changes, extra stops are added, or time/distance changes significantly.
A simple way to think about it:
Estimated Fare = Base Fare + (Distance × Rate) + (Time × Rate) + Pickup adjustment + Demand adjustment+ Tolls/fees (if applicable)
Rates are different for Lite, Premium, and Luxury to match vehicle quality and service level.
Demand multiplier
When many riders request trips at the same time, prices may rise to attract more drivers and reduce wait time.
Pickup effort
If you’re far from available drivers or pickup is hard-to-reach, the estimate may include a pickup adjustment.
Trip changes
Adding stops, changing destination, or major detours can change the final fare due to extra time/distance.
Ride class rates
Premium and Luxury typically cost more because of vehicle standards, comfort level, and driver tier.
Tips to get the best price
- Confirm your pickup pin on a main road when possible.
- If demand is high, try Lite or wait a few minutes and check again.
- Avoid unnecessary stops to keep time-based cost lower.
Rider Safety
Mauve Ride is designed to keep you in control — before pickup, during the trip, and after drop-off.
Driver verification
Verified profiles, clear vehicle details, and trip identity checks to reduce uncertainty.
Live trip tracking
Real-time tracking so you know where you are and who is taking you.
Share your trip
Share ride status with a trusted contact for added peace of mind.
Fast support
In-app support options to report issues and get help quickly when needed.
Security
Your account and trip data are protected with security-first controls.
Account protection
Secure login and verification options to reduce unauthorized access.
Payments (cashless)
Cashless payment flow where available, with clear trip receipts for transparency.
Trip history
Access ride history for support, lost items, and receipts.
FAQ
Quick answers to common questions about finding a ride, pricing, and support.
How do I find a ride quickly?
Confirm your pickup pin, keep your phone available for driver calls, and choose Lite in busy areas for faster matching. If Premium/Luxury is limited in your area, switching ride type can reduce wait time.
Why did my price change compared to the last trip?
Prices can shift based on demand, traffic, pickup distance, and time of day. If demand is high, a surge/demand multiplier may apply. You’ll always see an estimate before confirming.
Can I change my destination after the ride starts?
Yes. If your route or destination changes, the final fare may update to reflect distance/time changes and tolls (where applicable).
What if I can’t find a driver?
Try moving your pickup pin to a nearby main road, switching ride type, or waiting a few minutes and retrying. Availability depends on driver supply in your area.
How do I report a lost item?
Use the in-app Support flow to contact your driver and submit a lost-item report. Include ride time, pickup/drop-off, and item description to help resolve faster.
What payment methods are supported?
You can pay with supported cashless methods in the app. Available options may vary by city and rollout phase.
Need more help?
If you’re stuck, contact support from inside the app for faster resolution (ride details included automatically).