Support
Help Center for Riders & Drivers
Get answers fast — safety, payments, receipts, account help, and ride-class guidance for Lite, Premium, and Luxury.
Tip: Keep your app updated for the latest safety tools.
New features help you ride with more confidence.
Help Center
Browse the most common topics. If you still need help, contact us below and include your trip date/time if relevant.
Account & Profile
Update phone/email, manage profile, and secure your account.
Trips & Issues
Lost item, driver/rider concerns, and trip corrections.
Payments
Payment methods, failed charges, refunds, and wallet issues.
Safety & Emergencies
Safety tools, incident reporting, and urgent support steps.
Safety & Trust
Safety is built into every trip — before pickup, during the ride, and after drop-off.
- Verified identities: driver profiles and vehicle details are shown before you enter the car.
- Secure payments: cashless options and receipts for transparency.
- Fast reporting: reach support quickly if something feels off.
Rider Safety Tips
- • Confirm driver name + plate matches the app before entering.
- • Sit in the back seat when riding alone for extra space and comfort.
- • Share your trip with a trusted contact for peace of mind.
- • Report concerns immediately from the trip screen/receipt.
Pricing & Receipts
Your upfront estimate is based on distance, time, and demand in your area. The final fare can change if trip details change.
Fare breakdown
Base fare + time + distance, with possible additions like waiting time, tolls, and extra stops (where applicable).
Receipts
Open Trip History → select a trip → view receipt. Use it for personal records or corporate reimbursements.
Ride Class guidance
Want the right fit every time?
- Lite: everyday trips, best value.
- Premium: meetings, airport runs, extra comfort.
- Luxury: executive arrivals, top vehicle standard.
FAQs
Quick answers to common questions.
How do I request a ride?
Open the app, set pickup + destination, choose Lite/Premium/Luxury, confirm price estimate, then request. You’ll be matched to a nearby verified driver.
Why did my fare change after the trip?
Final fare may adjust for route changes, extra stops, waiting time, tolls, or if the trip duration changes due to traffic. Your receipt shows the breakdown.
What’s the difference between Lite, Premium, and Luxury?
Lite is everyday value rides, Premium adds more comfort and presentation, and Luxury is top-tier vehicles and executive standards (cleanliness, quiet, and polish).
How do I report a lost item?
Go to the trip receipt in the app and select “I lost an item”. We’ll help you contact the driver and arrange recovery where possible.
What safety tools do riders have?
In-app trip sharing, driver + vehicle details, real-time route visibility, and quick access to support during trips.
Can I get a receipt for my trip?
Yes. Open the trip history and select a trip to view/download the receipt and the pricing breakdown.
Contact Support
For faster help, include: your phone number/email, trip date/time, pickup area, and what happened.
Phone
+234 xxx xxx xxxx
support@mauveride.com
Before you contact us
Check Help Center topics above — most issues can be solved in minutes.
- • Refunds: share receipt + reason.
- • Lost items: trip receipt → “Lost item”.
- • Safety: report from trip screen immediately.
- • Account: confirm your login email/phone.